FAQ
-
What is Your Return Policy for Physical Items
Items are to be returned in the same condition as purchased. They cannot have been washed, must be smoke free and pet free and returned in re-sellable condition. Custom items are non-refundable.
-
Shipping on Returns
Purchaser will pay shipping fees to return. a $5 re-stocking fee will be applicable (unless it is for a size exchange). Refunds will be issued once items are returned. If items returned arrive in a condition that is not re-sellable, the items will be shipped back at the Purchasers expense and no refund will be given.
-
Returns Not Requiring Shipping
Purchaser will drop items off at our base. Items must be returned in a sellable condition. A $5 re-stocking fee will be applicable (unless it is for a size exchange). If items returned arrive in a condition that is not re-sellable, you will be required to pick up the item(s)and no refund will be issued.
-
Refunds on Digital Items
Due to the nature of these products, downloaded products including digital files and items are non-refundable. Please contact us about any problems with your order.
-
What File Types Do I Receive on Digital Items?
AI, SVG, PNG with White Background, PNG without Background, JPEG, PSD. Note that computers and printers may show colours differently. An exact colour match is not guaranteed as it depends on your screen resolution & other factors.
-
Can I Use Your Designs in my Own Files?
All files are for personal or small business use (to be sold as FINISHED PRODUCTS only). YOU may not resell them, distribute the designs or used within another Digital File. Watermarks all be removed upon purchase.

