FAQ

  • What is Your Return Policy for Physical Items

    Items must be returned in the same condition in which they were received—unwashed, smoke-free, pet-free, and in resellable condition. Custom items are non-refundable.

  • Shipping on Returns

    Purchasers are responsible for all return shipping costs for physical products. A $5 restocking fee will apply, except in the case of size exchanges. Refunds will be processed once returned items are received and inspected. Items returned in non-resellable condition will be shipped back to the purchaser at their expense, and no refund will be issued.

  • Returns Not Requiring Shipping

    The purchaser is responsible for returning items to our base location. Items must be returned in resellable condition. A $5 restocking fee will apply, except for size exchanges. If returned items are received in a non-sellable condition, no refund will be issued and the purchaser will be required to retrieve the item(s)

  • Refunds on Digital Items

    Due to the nature of digital products, all downloaded files and digital items are non-refundable. If you experience any issues with your order, please contact us so we can assist you.

  • What File Types Do I Receive on Digital Items?

    Files included: AI, SVG, PNG (with white background), PNG (transparent background), JPEG, and PSD. Please note that colours may appear differently on various screens and printers; exact colour matching cannot be guaranteed due to display settings and other factors.

  • Can I Use Your Designs in my Own Files?

    All files are for personal or small business use and may only be used to create and sell finished products. Files may not be resold, shared, redistributed, or used within any other digital file. All watermarks will be removed upon purchase.